FAQ For Baby Class (4 to 23 month)
Babies are best to start swimming as early as possible, leveraging their natural reflex known as ‘laryngeal reflex’ or ‘gag reflex,’ which develops after birth. This reflex is a result of spending months in the womb filled with liquid, making water contact feel natural to them. However, as they age, their water confidence diminishes, and a fear of water may develop.
Instead of waiting for this natural reflex to fade, it’s beneficial to start early during bath times. Providing cues like “<Name>, ready go” while washing their face or head helps develop this reflex into controlled muscle memory through frequent and repeated actions.
Enrolling them with us as early as 4 months old will showcase their natural breath control and how quickly they can start learning to swim. We recommend infant class to be in heated pool, feel free to try out our indoor heated pool located at 102 Ulu pandan Road.
Yes, a parent or guardian is required to be in the water to ensure the infant’s comfort and safety. Baby will also feel the most at ease when they see someone they are comfortable with. This will also the best time to enjoy their progress together with them.
No, as long as you’re comfortable standing in the shallow pool and holding your baby.
Please bring the following:
- snugly fitting swim diaper both disposable and reuseable. If you forget to bring, please approach our staff and buy it over the counter
- Bath Towel
- Toiletries
- Other personal items required for your baby
The learning pace varies for each child. Consistent attendance and practice are key factors in progression.
That’s totally normal, they may need some class to get comfortable with the water as well as the new face of the coach! Our coaches are trained to help babies feel secure and gradually adjust.
There are different number of make up class available for Monthly and Term class.
- For monthly renewal, every student has up to 1 make up sessions and for term renewal, if you have notified us 3 hours in advance.
- For term renewal, every student has up to 4 make up sessions and for term renewal, if you have notified us 3 hours in advance.
This policy ensures our coaches have sufficient time to adjust their schedules and allow time to insert in new students for the class.
Additional cancellations will incur charges, and frequent cancellations may impact the learning progression.
Cancellation includes:
- Oversea commitment
- Participant not feeling well
- School activities
- Any other unforeseen circumstance leading to a missed swim lesson
For detailed information, please refer to our Terms and Conditions.
Absolutely! Our coaches personally create the progress videos, capturing each milestone as your kids advance in their swimming journey. You’ll receive these videos whenever a significant achievement is reached. This videography service is designed to be a cherished memory and a tool for reviewing their progression.
Many parents appreciate this service, as it keeps them updated on their child’s swimming development, providing a virtual presence even when they can’t be physically present during lessons.
FAQ For Toddler Class (24 to 35 month)
Toddler classes focus more on independent movement, following instructions, and foundational swim habits. It’s still parent-accompanied but more structured.
Toddlers focus on building water confidence, basic swimming movements, independent movement with flotation aids, floating on back and safety skills through engaging activities.
Not at all. Our sessions are designed to gently introduce toddlers to water at their pace. Parent presence helps reduce anxiety.
Our instructors use gentle, play-based techniques to help toddlers gradually overcome their fear and build confidence.
Please bring the following:
- snugly fitting swim diaper both disposable and reuseable. If you forget to bring, please approach our staff and buy it over the counter
- Bath Towel
- Toiletries
- Other personal items required for your baby
Even toilet-trained toddlers can have accidents in the pool. Swim diapers help maintain a hygienic environment for all swimmers.
There are different number of make up class available for Monthly and Term class.
- For monthly renewal, every student has up to 1 make up sessions and for term renewal, if you have notified us 3 hours in advance.
- For term renewal, every student has up to 4 make up sessions and for term renewal, if you have notified us 3 hours in advance.
This policy ensures our coaches have sufficient time to adjust their schedules and allow time to insert in new students for the class.
Additional cancellations will incur charges, and frequent cancellations may impact the learning progression.
Cancellation includes:
- Oversea commitment
- Participant not feeling well
- School activities
- Any other unforeseen circumstance leading to a missed swim lesson
For detailed information, please refer to our Terms and Conditions.
Absolutely! Our coaches personally create the progress videos, capturing each milestone as your kids advance in their swimming journey. You’ll receive these videos whenever a significant achievement is reached. This videography service is designed to be a cherished memory and a tool for reviewing their progression.
Many parents appreciate this service, as it keeps them updated on their child’s swimming development, providing a virtual presence even when they can’t be physically present during lessons.
FAQ For Pre-School Class (36 to 59 month)
If your child is above 36 months and shows signs of readiness to follow instructions or move independently, preschool class is the best fit.
Yes! Please give your kid some time to be familiar with the water. At the start of the class, parent are encourage to accompany your kid into the water to ease their anxiety. This will greatly help in their progress.
- Swim independently across the pool
- Perform breath exchange confidently on their own
- Learn the fundamentals of freestyle, breaststroke and backstroke
Please bring the following:
- Goggles (can also buy over the counter)
- Bath Towel
- Toiletries
- Other personal items required for your baby
Absolutely. Our indoor heated pool is maintained to the highest hygiene standards and is cleared by NEA (National Environment Agency), ensuring a clean and safe environment for all children.
There are different number of make up class available for Monthly and Term class.
- For monthly renewal, every student has up to 1 make up sessions and for term renewal, if you have notified us 3 hours in advance.
- For term renewal, every student has up to 4 make up sessions and for term renewal, if you have notified us 3 hours in advance.
This policy ensures our coaches have sufficient time to adjust their schedules and allow time to insert in new students for the class.
Additional cancellations will incur charges, and frequent cancellations may impact the learning progression.
Cancellation includes:
- Oversea commitment
- Participant not feeling well
- School activities
- Any other unforeseen circumstance leading to a missed swim lesson
For detailed information, please refer to our Terms and Conditions.
Absolutely! Our coaches personally create the progress videos, capturing each milestone as your kids advance in their swimming journey. You’ll receive these videos whenever a significant achievement is reached. This videography service is designed to be a cherished memory and a tool for reviewing their progression.
Many parents appreciate this service, as it keeps them updated on their child’s swimming development, providing a virtual presence even when they can’t be physically present during lessons.
FAQ For Kids Class (5 years old onwards)
Children are introduced to various strokes, including freestyle, backstroke, survival backstroke, breaststroke, and butterfly, tailored to their skill level.
Yes, we organize swim events and can prepare interested students for competitions to encourage skill development and sportsmanship.
Please bring the following:
- Goggle
- Swim Cap (recommended)
- Bath Towel
- Toiletries
- Other personal items required
Absolutely. Our indoor heated pool is maintained to the highest hygiene standards and is NEA-approved, ensuring a clean and safe environment for all children.
There are different number of make up class available for Monthly and Term class.
- For monthly renewal, every student has up to 1 make up sessions and for term renewal, if you have notified us 3 hours in advance.
- For term renewal, every student has up to 4 make up sessions and for term renewal, if you have notified us 3 hours in advance.
This policy ensures our coaches have sufficient time to adjust their schedules and allow time to insert in new students for the class.
Additional cancellations will incur charges, and frequent cancellations may impact the learning progression.
Cancellation includes:
- Oversea commitment
- Participant not feeling well
- School activities
- Any other unforeseen circumstance leading to a missed swim lesson
For detailed information, please refer to our Terms and Conditions.
Absolutely! Our coaches personally create the progress videos, capturing each milestone as your kids advance in their swimming journey. You’ll receive these videos whenever a significant achievement is reached. This videography service is designed to be a cherished memory and a tool for reviewing their progression.
Many parents appreciate this service, as it keeps them updated on their child’s swimming development, providing a virtual presence even when they can’t be physically present during lessons.
FAQ for Condo / Private house Classes
Babies are best to start swimming as early as possible, leveraging their natural reflex known as ‘laryngeal reflex’ or ‘gag reflex,’ which develops after birth. This reflex is a result of spending months in the womb filled with liquid, making water contact feel natural to them. However, as they age, their water confidence diminishes, and a fear of water may develop.
Instead of waiting for this natural reflex to fade, it’s beneficial to start early during bath times. Providing cues like “<Name>, ready go” while washing their face or head helps develop this reflex into controlled muscle memory through frequent and repeated actions.
Enrolling them with us as early as 4 months old will showcase their natural breath control and how quickly they can start learning to swim. We recommend infant class to be in heated pool, feel free to try out our indoor heated pool located at 102 Ulu pandan Road.
Infant: 2 years old and below
Toddler: 2 to 4 years old
Kids: 4 to 16 years old
To suit the brief attention spans and quicker fatigue of young children, it’s crucial to go for shorter-duration classes in all activities, including swim lessons. If lessons exceed their tolerance levels, the effectiveness of teaching diminishes. Thus, brief, enjoyable classes prove more productive and educational for this age group compared to longer sessions.
Absolutely! The initial lesson with the swimmer serves as a trial lesson. If you are content with the service, kindly proceed to make payment (of the number of lesson upcoming for the month, including the first lesson) within 2 days from the trial lesson to secure your slot. The trial lesson fee will be waived if the participant is unsatisfied and chooses not to continue with the service.
Learning to swim varies for each person. Some, with natural abilities, learn faster, while those fearful of water might take more time. The speed of learning isn’t crucial; building confidence is. We’re here to help you gain that confidence and enjoy this new experience. Once you have built confidence, your learning abilities will improve as well.
In case of evident bad weather at your location, kindly inform the coach at least 1 hour before the lesson. The final decision if the class can proceed will rests with the coach.
Regrettably, if bad weather arises after the coach arrives but before entering the water, lessons will still be charged. However, the session will be substituted with land drills to ensure the participant’s time is valuable.
Every participant have up to 1 Free cancellation, if you have notified us 1 day (24 hours) in advance. This policy ensures our coaches have sufficient time to adjust their schedules.
Additional cancellations will incur charges, and frequent cancellations may impact the learning progression.
Cancellation includes:
- Oversea commitment
- Participant not feeling well
- School activities
- Any other unforeseen circumstance leading to a missed swim lesson
For detailed information, please refer to our Terms and Conditions (Paragraph 7).
Any date constraints communicated to us at the beginning of the month before the payment cycle will not be considered as a cancellation. Feel free to proceed with your holiday or planned activities, as they will not impact your cancellation policy.
For detailed information, please refer to our Terms and Conditions (Paragraph 7).
This is a very important question! If you missed your original lesson slot and a make-up lesson is conducted (by your original Coach or a Stand-in Coach), it won’t count on your 1 Free Cancellation
Discuss the possibility of a makeup lesson with your Coach. Make up lesson is term as the lesson conducted on the different day of the same week that the lesson was missed.
Absolutely! Our coaches personally create the progress videos, capturing each milestone as your kids advance in their swimming journey. You’ll receive these videos whenever a significant achievement is reached. This videography service is designed to be a cherished memory and a tool for reviewing their progression.
Many parents appreciate this service, as it keeps them updated on their child’s swimming development, providing a virtual presence even when they can’t be physically present during lessons.
We value your comfort, and you have the freedom to choose the gender of your instructor to match your preference. Due to high demand for female instructors, thus there is an surcharge if you only want female coach for the lesson.